In an attempt NOT to bore you with too much redundant reading material (you can always call and if you choose I can fill you in AND talk your ear off) we have made a short but important list that we feel might be helpful in your boat buying decision. It is a cliff note version that sums up who we are and where we came from. I hope this will help you when deciding on who you ultimately chose to do business with.
All experienced boaters know that the factory/dealer support can and in most cases will be a part of your overall boating experience. We are committed to do our part to make it a truly enjoyable one, in terms of your investment in dollars AND the investment in time on the water spent with family and friends. We feel that there is no better or more cost effective advertising than a 100% satisfied customer! Our entire business model is based on that premise alone (and of course to make a reasonable profit!).
We started selling boats in 1984 (shit that is a LONG time ago!). Some of our accomplishments are:
· World’s Top 5 Hydra Sports dealer for 5 consecutive years.
· World’s #1 Stamas dealer for 5 consecutive years
· World’s #1 Mako dealer for three years running (until we sold the dealership to start Midnight Express)
We have been building and designing boats for over 20 years. We have learned to ONLY use the best parts and systems available. We hire THE BEST installers/riggers who are 100% responsible for the quality of the boats coming out of our shop. Not only is it the right thing to do but business wise I can promise you it is WAY more profitable to sell new boats than it is to fix the ones you have already delivered. Each and every boat goes thru a 78 point quality inspection and gets a thorough water test before they are cleared for customer deliver!
99% of our Midnight Express team members stayed with us for the 8 years we were in business.
We offer the BEST 24/7 service support in the industry BAR NONE (and you get to talk to the owner/designer/janitor).
As far as we know, we are the only boat manufacturer that offers a 2 year parts and systems replacement warranty (including electronics) from bow to stern with NO EXCEPTION!
All replacement/service parts will ship within 24 hours (from their arrival at our door) and 95% of the parts we use will be in inventory and will be shipped the same day.
99.9% of our customers were EXTREMELY happy with their boats and the service/support we provided (Ok there was one douchebag but he’s not important).
At the end of ANY service issue, we’ve NEVER had an unsatisfied customer.
We’ve NEVER had a hull failure of ANY kind.
During our run at Midnight Express we had 6 customers that purchased more than one boat over their boating career and one bought 3 boats.
We work closely and directly with US Customs for over 7 years.
We are a financially solvent company.
Not so important to some, but very important to others, we have NEVER been litigated against over ANY sort of boat issue.
As a small family owned company, we can and will make a change/improvement on the next hull/deck that we build. We ALWAYS have an eye on making sure the new part or system can be retrofit should an existing customer feel it would be a worthwhile addition to his boat.
Our philosophy can be summed up with one line: To take better care of our customers than ANYONE else on the planet and make a fair and reasonable profit so that we can continue to run and grow our business.
We look forward to talking to you!
Hope I did not bore you.
In 1997 we were water testing our first Midnight Express. She was rigged with twin 300X’s Mercury racing outboards. No seats, no top and no upholstery. As we were about to go through the Hillsboro Inlet bridge, we noticed a US Customs boat, a 37 Midnight Express with (4) 200 HP Mercury outboards, also headed offshore. We both got on plane together and to be honest we walked him! To be fair they were full of gas, 4 guys and all of their equipment. I turned south and finished our first test ride. About an hour later we came back in the inlet and headed to the Lighthouse Point Marina for a celebratory beer. While we were tied up at the gas dock, the US Customs boat came back in (they dock at LHP marina). I walked over and introduced myself and invited them to take a closer look at our new Midnight. For some reason they said they could not climb aboard but that they would be in touch.
A week or so later a gentleman from US Customs called and informed us of an upcoming, open bid for the next generation Customs Interceptor. We submitted a bid and were one of a very few companies they were looking at on their short list. US Customs wanted to know who we were and how we built our boats. They put a crew together (I think 5 or 6 agents) to get a firsthand look. We set up a meeting at our lamination shop and showed them the process of how we hand laid the hulls and deck, as well as every part associated with the completed boat. A few days later we set up a tour of our rigging shop and explained how and why we used the parts and the process we do. A little while went by and we got a call to schedule a sea trial.
To this day this is the ONLY sea trial that, from start to finish, I never touched the throttles or the steering wheel (holy shit those guys can DRIVE!). To make a long story short, we won the 5 year contract to build the next generation of US Customs Interceptor vessels.
The first boat delivered to them in St Augustine had triple 225hp Mercury OptiMax outboards. We delivered the boat and after going through the rigging and overall seaworthiness, they put the boat through some real world, on the water, interdiction scenarios. I was informed the boat performed beyond their expectations BUT that she was too slow – which is how we began working on the development of our first quad engine configuration. After a few months of design, development, mold changes, and some trial and error, we built and delivered to US Customs the first quad Midnight Express and well the rest is history!
When I sold the company in 2006, I was told that the Midnight Express, in all of their years of running vessels on oceans throughout the world, was the only boat of any kind that had never had a hull failure! When you consider the amount of hours each of the vessels runs, where they run, how they run, and the weather they have to run in, that’s a pretty cool endorsement!